SHIPPING & RETURNS
Shipping & Returns
WHERE DOES VIOLET GREY SHIP?
VIOLET GREY ships to addresses in the fifty United States, excluding P.O. boxes. We do not yet ship internationally. However, you are welcome to use a freight-forwarding company, but you do so at your own risk. We do not support international returns, and you are responsible for all duties and custom fees. All orders shipped to a freight-forwarding company are final sale.HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with your tracking number including a link to track your package online.HOW QUICKLY WILL MY ORDER ARRIVE?
VIOLET GREY offers 4 shipping options listed below. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48–72 hours during promotions or other high order volume periods. Orders received before 2:00 PM (Eastern Time) Monday-Friday will normally be processed the same day. Orders received over the weekend and on major holidays will be processed the following business day.Please check the shipment tracking link in your shipping confirmation email for the latest shipping status. For additional help, contact Client Services at orders@violetgrey.com for order status information. Please include your order number in your correspondence. Please note that certain items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.
WHAT ARE VIOLET GREY'S SHIPPING & HANDING RATES?
Our current shipping & handling rates are as follows:Standard: $8.00 (Complimentary on orders over $60) for 3-7 business days
Express: $13.00 for 2 business days
Overnight 1: $25.00 for Next Day afternoon
Overnight 2: $30.00 for Next Day A.M.
WHAT IS A HAZMAT PRODUCT AND WHY CAN I ONLY SHIP IT GROUND?
A hazmat product is one that contains a flammable liquid considered a hazardous material by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) and can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.WHAT IS THE RETURN POLICY?
Our top priority is ensuring our customers are confident in their purchases. If you are not happy with your purchase for any reason, subject to our regular refund policy, we accept returns of unused or gently used items within 28 days of order delivery unless otherwise noted on the product detail page. To find out if your return qualifies as unused or gently used, you will need to provide pictures. We offer no refunds on any items designated as Final Sale. Items must be returned with their original product packaging. The original shipping charge, if any, is not refundable.In order to initiate a return, please reach out to orders@violetgrey.com and provide your order number and pictures of your order. Our team will guide you through the steps of completing your return including steps for printing your return label.
Affix the label onto the outside of a box with the product(s) in a securely sealed package.
Drop off the package at a UPS location or with a UPS carrier. Be sure to request a shipping receipt. When the package is received at our warehouse, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 days.
CAN I EXCHANGE AN ITEM?
VIOLET GREY does not process exchanges at this time.I THINK MY ORDER IS LOST?
If you do not receive your package, please contact Client Services at orders@violetgrey.com and include your order confirmation number in the correspondence. We reserve the right, in our sole discretion, to issue you store credit or to send you replacement products.WHAT DO I DO IF MY ORDER ARRIVED DAMAGED?
If your order arrived damaged, please send a photo of the damaged item to orders@violetgrey.com so that we may report the damage to our fulfillment provider, if necessary. Once an email is sent to, which opens a ticket, we will reply with next steps.